I filled out my survey but have since moved. Can I change my address?
YES, you can change your address as much as you need to until I send out the final notice for locking addresses. I will only do so when I am ready to fulfil all orders.
Last updated: October 06, 2025 23:31
Will there be backing cards for these pins?
As of now, no. Pins are hard to store with backing cards, and manually adding them will definitely injure my already damaged hands. Pins will be packaged safely for shipping, promise!
Last updated: October 06, 2025 23:31
Can I Get A Refund?
Yes - but only in the first 30 days after the project ends.
Last updated: October 21, 2025 06:47
Can I add your previously made pins to my order?
Not this time, sorry!! Past designs are available on my Etsy!
hhtps://www.etsy.com/shop/marachistudios
Last updated: October 06, 2025 23:32
I'm from the EU or UK and would like to order!
Great! Thank you! But only if you’re in the UK - I’m just a little guy and don’t have the means to ship to the EU with all the new laws, I’m so sorry!
If you like in the UK, just back the UK Backer pledge and I’ll get you a special survey later!
Last updated: October 06, 2025 23:32
What are your dogs' names?
I have a wolfdog named Balto (we named him before we knew he was a wolfdog, funny enough) and a black-and-tan shiba inu named Morgana!
Last updated: October 06, 2025 23:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.